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SHIPPING POLICY

Shipping & Refund Policy

Welcome to Wholemeltextractsshop.com. We are committed to providing you with high-quality products and a smooth, secure shopping experience. Please review our detailed Shipping and Refund Policy below to understand our fulfillment processes, delivery timelines, and return conditions.

1. Shipping Policy

Order Processing & Handling

  • Processing Time: Orders are typically processed and packed within 1–2 business days (Monday through Friday, excluding major holidays).

  • Order Tracking: Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your tracking number and carrier information. Please allow 24–48 hours for tracking updates to populate on the carrier’s portal.

  • Discreet Packaging: To ensure complete privacy, all orders are shipped in plain, unmarked packages or padded mailers with no explicit product labels or sensitive branding on the outside.

Shipping Methods & Estimated Delivery

Delivery times depend on your selected shipping speed and destination:

Shipping Method Estimated Delivery Time Details
Standard Ground Shipping 3 – 5 Business Days Reliable nationwide delivery.
Express / Expedited Shipping 1 – 3 Business Days Priority processing and fast transit.

Note: Delivery times are estimates provided by shipping carriers and are not guaranteed. External factors such as severe weather, holiday surges, or carrier delays may affect delivery schedules.

Address Accuracy & Modifications

  • Please double-check your shipping address prior to completing checkout.

  • If you notice an error in your shipping details, contact our support team immediately at sales@wholemeltextractsshop.com.

  • Once a package has been transferred to the shipping carrier, address modifications or cancellations cannot be guaranteed. We are not responsible for orders delivered to incorrect addresses provided by the customer.

2. Refund & Return Policy

Eligible Returns & Defective Items

Due to the nature of our products, all sales are generally final. However, we stand behind the quality of our offerings and will replace or refund items under the following specific circumstances:

  1. Damaged in Transit: Items arrived physically damaged or leaking.

  2. Defective Hardware: Vaporizers or disposable devices that are completely non-functional upon unboxing.

  3. Incorrect Item Sent: You received an item different from what was listed on your order confirmation.

How to Initiate a Return or Replacement

If you receive a defective or incorrect item, you must initiate a claim within 7 calendar days of order delivery by following these steps:

  1. Email our support team at support@wholemeltextractsshop.com.

  2. Include your Order Number and a short explanation of the issue.

  3. Attach clear photos and/or a short video clip showing the defect, damage, or incorrect product along with the packaging tag.

Once reviewed and approved by our quality control team, we will issue a replacement item or process a store credit/refund.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items are strictly non-refundable once opened or used:

  • Opened or partially used concentrate jars (wax, live resin sugar, badder).

  • Products damaged due to improper storage, misuse, dropping, or exposure to extreme heat.

  • Orders reported missing or damaged after the 7-day post-delivery window.

3. Lost, Stolen, or Delayed Packages

  • Marked as Delivered: If your tracking information shows “Delivered” but you have not received your package, please check with household members or nearby neighbors first. Carriers sometimes scan packages prior to physical drop-off.

  • Carrier Claims: If a package is confirmed lost in transit by the carrier prior to delivery, our team will work with you to file a claim and send out a replacement shipment.

4. Contact Us

If you have any questions regarding your order status, shipping details, or refund claims, please reach out to our dedicated support team:

  • Website: https://wholemeltextractsshop.com/

  • Support Email: support@wholemeltextractsshop.com

  • Hours: Monday – Saturday: 8:00 AM – 8:00 PM (PST) | Sunday: 10:00 AM – 6:00 PM (PST)

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